This Return Policy explains the difference between a standard product return and a warranty claim. Different conditions, shipping responsibilities, and remedies apply depending on the reason for the return.

1. Standard Returns – Non-Defective Products

If you change your mind and wish to return a non-defective battery, you may request a return within 30 days of purchase.

You must return the product in accordance with the applicable return conditions. Keep the original packaging and identification labels intact.
You are responsible for return shipping costs for non-defective returns.
We may deduct an applicable restocking fee from your refund.
If return shipping damages the battery or packaging, we may deduct the related amount from your refund. We may also make a deduction if components are missing.
You must obtain authorization from Hybrid Battery Service before shipping any product back.

If you already installed or tested the battery and we find no covered battery defect, Hybrid Battery Service must approve any return or exchange. You are responsible for applicable return shipping and restocking charges.

2. Battery Does Not Work After Installation

If you believe the battery is not working properly after installation, we will evaluate the issue as a warranty claim rather than a standard return.

Contact Hybrid Battery Service and provide the diagnostic trouble codes (DTCs), vehicle VIN, and any other diagnostic information our technicians request.
Hybrid Battery Service will review the information and provide the next diagnostic or return instructions.
If our technicians request the battery, you must return it to Hybrid Battery Service for inspection and testing.
If our inspection confirms a defect that the warranty covers, Hybrid Battery Service will repair or replace the battery according to our Warranty Policy.
For a confirmed warranty-covered battery failure, Hybrid Battery Service will cover the required shipping to and from our facility.
If our inspection shows that a covered hybrid battery defect did not cause the reported problem, the warranty will not cover the related shipping costs.
If we confirm no covered battery defect but you still request a replacement, Hybrid Battery Service may approve one. You will then be responsible for the applicable shipping costs.

3. Battery Failure During the Warranty Period

If the battery develops a problem during the applicable warranty period, Hybrid Battery Service will handle the claim under our Warranty Policy.

Contact Hybrid Battery Service before you authorize repairs or ship the battery.
Provide the diagnostic trouble codes (DTCs), vehicle VIN, and supporting diagnostic information that we request.
If necessary, return the battery to Hybrid Battery Service for inspection and testing.
If our inspection confirms a covered battery defect, Hybrid Battery Service will repair or replace the battery.
Hybrid Battery Service will cover the required battery shipping for a confirmed warranty-covered failure.
If our inspection finds no covered battery defect, you are responsible for applicable shipping or optional replacement costs.

Warranty coverage applies only to defects in the hybrid battery itself. The warranty does not cover improper installation, misuse, physical damage, vehicle-related problems, or other exclusions listed in our Warranty Policy.

4. Advance Warranty Replacement

If you request a replacement battery before Hybrid Battery Service receives and inspects your current battery, you must provide a refundable $1,000 deposit.

Hybrid Battery Service will refund the $1,000 deposit after both of the following conditions are met:

Hybrid Battery Service receives the original battery.
Our inspection confirms that the applicable warranty covers the battery failure.

If we do not receive the returned battery, the deposit does not automatically qualify for a refund. The same applies if our inspection finds that the warranty does not cover the reported problem. In either case, we may deduct or apply any applicable replacement, shipping, or other charges.

5. Warranty Labor and Service

Service at Hybrid Battery Service: When our team performs an approved warranty repair or replacement at our location, we include the required HBS diagnostic, removal, and installation labor.
HBS Mobile Service: We may include HBS technician labor for an approved warranty repair or replacement. However, travel, mileage, and logistics charges may apply.
Independent Repair Shop or Third-Party Mechanic: We do not cover diagnostic, removal, installation, towing, or other third-party expenses unless Hybrid Battery Service approves them in writing before the work begins.

6. Return Shipping Responsibility

Confirmed warranty-covered battery failure: Hybrid Battery Service covers the required battery shipping to and from our facility.
Non-defective return: You are responsible for return shipping and the applicable restocking fee.
No covered battery defect found: You are responsible for applicable shipping costs.
Optional replacement when no covered defect is confirmed: You are responsible for applicable shipping costs.

7. Refund Processing

Hybrid Battery Service processes approved refunds after we receive and inspect the returned product. After we process the return, we will send the refund recipient an email confirmation.

Customer Service

If you have questions about a return or warranty claim, please contact our customer service team at info@hybridbatteryservice.com or call us at (610) 245-8010. We are available Monday through Friday, from 9am to 5pm EST.

Thank you for choosing Hybrid Battery Service.