We strive to ensure the highest quality for our batteries and offer a fair return policy to address any issues you may encounter. Please review the following guidelines for returning batteries.
Return Conditions
- 30-day Return Period: We accept returns for damaged or non-working batteries within 30 days after the purchase.
- Intact Sticker: The sticker on the returned battery must be intact. This helps us verify the authenticity and condition of the product.
- Error Code Requirement: If the purchased battery does not work, the buyer has to provide the error code before returning the battery. This helps us diagnose the issue and improve our products.
Battery Replacement
- Free Replacement at Our Location: The battery replacement is free during the duration of the warranty if the replacement occurs at our location.
- Additional Cost for On-Site Replacement: If the replacement is at the buyer’s location, an additional cost will incur to the buyer. This covers the expense of our technician’s visit and any necessary logistics.
We appreciate your understanding and cooperation with our return policy. Our goal is to provide you with reliable products and excellent customer service. If you have any questions or need further assistance, please contact our customer support team.
Customer Service
If you have any questions or concerns about our shipping policy, please contact our customer service team at info@hybridbatteryservice.com or call us at (610) 245-8010. We are available Monday through Friday, from 9am to 5pm EST.
Thank you for choosing our batteries.