We strive to ensure the highest quality for our batteries and offer a fair return policy to address any issues you may encounter. Please review the following guidelines for returning batteries.
Return Conditions
- 30-day Return Period: We accept returns for all products within 30 days of purchase. Products must be unused and returned in their original packaging.
- Intact Sticker & Packaging: The battery must have its sticker intact and packaging unopened to verify authenticity and prevent tampering.
- Defective Products: Batteries that fail under normal use are covered under our Warranty Policy and should be returned through warranty procedures. If a defective battery is returned, please provide the error code to help us diagnose the issue and improve our products.
- Shipping Costs: For returns not caused by defects or shipping damage, the buyer is responsible for return shipping using a carrier of their choice. If the item is damaged during return shipping or parts are missing, the corresponding amount will be deducted from the refund.
Battery Replacement
- Free Replacement at Our Location: Covered under warranty for defective batteries.
- On-Site Replacement: Additional costs apply for technician visits and logistics if the replacement occurs at the buyer’s location.
We appreciate your understanding and cooperation with our return policy. Our goal is to provide you with reliable products and excellent customer service. All refund recipients will receive email confirmation after the return is processed. If you have any questions or need further assistance, please contact our customer support team.
Customer Service
If you have any questions, please contact our customer service team at info@hybridbatteryservice.com or call us at (610) 245-8010. We are available Monday through Friday, from 9am to 5pm EST.
Thank you for choosing our batteries.